Refund Policy
How refunds are reviewed, where to send a request, and how payment-provider rules apply.
We want billing to be clear and easy to understand. This page explains how to request a refund for PawVoxo Premium and where to go depending on how you purchased.
Who handles your payment
For a purchase made through PawVoxo’s Paddle checkout, Paddle is the Merchant of Record. Paddle is responsible for processing the charge and any approved refund. PawVoxo can help investigate account activation or product problems, but we do not issue Paddle card refunds ourselves.
If a subscription was purchased via Google Play Billing, request a refund using the relevant Google Play support process. A Paddle refund request cannot reverse a Google Play charge.
When refunds may be available
Refunds depend on applicable consumer law, the payment provider’s policy, the purchase date, the kind of issue, and circumstances of the request. Paying for a subscription does not by itself create an unconditional refund guarantee, and canceling a subscription does not automatically refund a previous charge.
Paddle considers some requests submitted within 14 days of a transaction at its discretion; applying within that window does not guarantee approval. Certain countries give consumers statutory withdrawal or digital-service remedies, including for faulty or materially misdescribed products. These rights are not limited by this page.
For details, consult the current Paddle Refund Policy and Paddle Buyer Terms.
How to request a Paddle refund
- Find your PawVoxo purchase receipt and identify the billing email and order number.
- Open the link in your Paddle receipt or visit paddle.net and choose the refund support option.
- Describe the charge or technical issue. If Premium failed to activate or a paid feature did not work, also contact PawVoxo support at alexhudson.digitals@gmail.com.
- Paddle reviews eligibility and processes approved refunds; you can check the request status with Paddle.
Do not include your full payment-card number, password, or sensitive pet or personal information in a refund request.
If Premium is not working
If the subscription is active but a promised feature cannot be accessed, contact PawVoxo with the purchase email, order reference, device/platform, and a description of the problem. We will investigate available support options. If the problem cannot be resolved, you can request a refund review through the payment provider; mandatory rights relating to defective digital services continue to apply.
Cancellation is separate from a refund
You may cancel a recurring subscription to stop future renewals. For Paddle purchases, cancellation ordinarily takes effect at the end of the paid billing period and does not itself refund unused time. See Subscription & Cancellation for the correct route.
If a refund is granted, access to the associated paid entitlement may end in accordance with the payment provider’s terms.
Questions about a charge?
Contact alexhudson.digitals@gmail.com for PawVoxo feature support and Paddle buyer support for a Paddle order, cancellation, or refund request.